bsok's Privacy Policy

1 Introduction

bsok places the highest importance on user privacy. This Privacy Policy ("Policy") describes how we collect personal information from users of our platform, how that information is used, who it may be shared with, and what your rights are.

By accessing the bsok.lat website or using our services, you agree to the terms of this Policy. If you disagree with any part of this Policy, we ask that you refrain from using our platform.

This Policy is consistent with applicable data protection regulations in Bangladesh, and we are committed to maintaining the privacy of your information at all times.

2 Information We Collect

When registering an account on bsok and using our services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and verification information related to your national identity document
• Email address and mobile number
• Bank account number, bKash, Nagad, Rocket, or Upay mobile banking number (for transaction purposes)
• Password and security question answers (stored in encrypted form)
• Any information provided when contacting customer support

2.2 Automatically Collected Information

• Device information: IP address, browser type and version, operating system
• Log data: login time, platform activity, session duration
• Information obtained from cookies and similar tracking technologies
• Transaction history and gameplay data
• Approximate device location (based on IP address)

2.3 Information Received from Third Parties

Where necessary for identity verification or fraud prevention, we may receive information from trusted third-party verification services. Information received in this way is stored to the same security standards.

3 Purposes of Using Your Information

bsok uses the information we collect only for the following lawful purposes:

• Account management: Your information is used to create, verify, and manage your account.
• Transaction processing: To process deposit and withdrawal requests and maintain transaction records.
• Security and fraud prevention: To detect suspicious activity, verify authorised users, and ensure platform security.
• Customer support: To provide prompt and effective resolution of your enquiries and complaints.
• Legal compliance: To retain information necessary to comply with applicable laws and regulations.
• Service improvement: To analyse usage patterns and improve the platform experience.
• Communications: To send important updates, security notices, or account-related information.

4 Sharing and Disclosure of Information

bsok may share your personal information with third parties only in very limited circumstances and only in the following situations:

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification, and technical support. All such partners are required to comply with our strict privacy standards.

4.2 Legal Requirements

We may be required to provide information to authorities in order to comply with a court order, government directive, or applicable legal obligation. In such cases, only the specifically requested information will be provided.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance if such a situation arises.

4.4 With Your Consent

For any purpose other than those listed above, we will always obtain your explicit consent before sharing your information.

5 Cookies and Tracking Technologies

bsok uses various types of cookies and similar technologies that help ensure the platform functions correctly and improve your experience.

5.1 Types of Cookies

• Essential cookies: These cookies are necessary to maintain login sessions and ensure security. They cannot be disabled.
• Functional cookies: Used to remember your preferences such as language selection and settings.
• Analytics cookies: Collect anonymous data to understand platform usage patterns. This data cannot be used to identify individuals.

5.2 Cookie Controls

You can reject non-essential cookies by changing your browser settings. However, doing so may limit certain platform functionality.

6 Data Security Measures

bsok uses industry-standard technologies and practices to protect your information:

• SSL/TLS encryption: All data transmitted between your browser and our servers is protected by SSL encryption.
• Data encryption: Sensitive stored data such as passwords and financial information is encrypted using strong encryption algorithms.
• Access controls: Only authorised staff have limited access to your information on a need-to-know basis.
• Security audits: Regular security assessments and vulnerability testing are conducted.
• Firewall and monitoring: 24/7 system monitoring is in place to detect suspicious activity immediately.

7 Data Retention Period

bsok retains your personal information only for as long as necessary. As a general policy:

• All information is retained for as long as your account remains active.
• Even after an account is closed, certain transaction and identity verification records must be retained for a specified period due to legal obligations.
• Security logs are retained for a limited period.
• Customer support communication records are kept for a specified period.

Once the need to retain information has passed, we delete it or dispose of it securely.

8 Your Rights

As a bsok user, you have the following rights over your own information:

8.1 Right to Access

You can find out at any time what information we hold about you. This request can be sent to our support email.

8.2 Right to Correction

If any information we hold about you is incorrect, you may request a correction. Corrections will be made promptly after identity verification.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

You may request that the use of your information be restricted for certain purposes, provided this does not prevent the delivery of core services.

8.5 Right to Object

You may object to the use of your information for non-essential purposes. We will consider your request and take appropriate action.

9 Protection of Minors' Information

bsok is for users aged 21 and above only. We do not knowingly collect any information from minors.

If we become aware that information from a minor has been collected, we will immediately delete that information and take steps to close the relevant account.

If you believe a minor's information is present on our platform, please notify us at [email protected].

10 Third-Party Services

Our platform works with third parties including game providers and payment processing services. These third parties have their own privacy policies and operate independently.

The main game providers we work with include PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These providers may independently process data in connection with operating their own gaming software.

For payments, transactions are completed via bKash, Nagad, Rocket, Upay, and bank transfer. These services have their own privacy policies, which we recommend you read separately.

11 Changes to This Policy

bsok may update this Privacy Policy from time to time. When changes are made:

• The updated Policy will be published on this page and the new effective date will be noted at the top of the page.
• For significant changes, we may send a notification to your registered email.
• Continued use of the platform after a new Policy is published will be taken as your agreement to the updated Policy.
• If you do not agree to the updated Policy, you may stop using the platform and request account closure through support.

We recommend checking this page regularly so you are always aware of our current Policy.

12 International Data Transfers

Our servers and service providers may be located in various countries. For international data transfers, we ensure that:

• Adequate protection measures are in place.
• The receiving party complies with strict privacy standards.
• Data transfers are carried out only for the purposes described in this Policy.